Refund Policy

1. Services Refund Policy

At ZargoSoft, we are committed to delivering high-quality services to our clients. We understand that circumstances may arise where a refund is necessary. Our refund policy for services is designed to be fair and transparent:

1.1 Eligibility for Refunds

• Refund requests must be submitted within 7 calendar days of the service delivery date.
• Refunds are only issued if we fail to deliver the agreed-upon services as specified in the contract or statement of work.
• Partial refunds may be offered for incomplete work or if the delivered services do not meet the agreed-upon specifications.

1.2 Refund Process

1. To request a refund, clients must contact our customer support team at contact@zargosoft.com with detailed reasons for the refund request.
2. Our team will review the request within 2 business days and may ask for additional information if needed.
3. If the refund is approved, it will be processed within 7 business days.
4. Refunds will be issued using the original payment method when possible.

1.3 Non-refundable Items

The following are not eligible for refunds:

• Services that have been fully delivered and meet the agreed-upon specifications.
• Custom work that has been completed according to the client's specifications.
• Services where the client has already benefited from the results.

2. Digital Products (Leads) Refund Policy

For our digital products, including leads, we have a specific refund policy due to the nature of these products:

2.1 No-Refund Policy

• Due to the instant delivery and non-returnable nature of digital products, all sales of leads and other digital products are final and non-refundable.
• We strongly encourage clients to carefully review the product description and specifications before making a purchase.

2.2 Quality Guarantee

• We guarantee the accuracy and freshness of our leads at the time of delivery.
• Each lead is verified before delivery to ensure its quality.

2.3 Replacement Policy

1. If you receive demonstrably inaccurate or outdated leads, we will provide replacement leads of equal value.
2. Replacement requests must be made within 48 hours of receiving the leads.
3. To request replacements, contact our support team with specific examples of inaccurate leads.
4. Replacement leads will be delivered within 5 business days of request approval.

3. Exceptions and Special Circumstances

We understand that exceptional situations may arise. In such cases, we may consider refunds or compensation on a case-by-case basis. These situations may include:

• Technical issues on our end that significantly impacted the delivery or quality of our services.
• Misrepresentation of our services or products in our marketing materials.
• Unforeseen circumstances that prevent us from delivering the promised services or products.

In these cases, please contact our customer support team to discuss your situation.