Refund Policy

1. Services Refund Policy

At ZargoSoft, we are committed to delivering high-quality services to our clients. We understand that circumstances may arise where a refund is necessary. Our refund policy for services is designed to be fair and transparent:

1.1 Eligibility for Refunds

• Refund requests must be submitted within 7 calendar days of the service delivery date.
• Refunds are only issued if we fail to deliver the agreed-upon services as specified in the contract or statement of work.
• Partial refunds may be offered for incomplete work or if the delivered services do not meet the agreed-upon specifications.

1.2 Refund Process

• To request a refund, clients must contact our customer support team at contact@zargosoft.com with detailed reasons for the refund request.
• Our team will review the request within 2 business days and may ask for additional information if needed.
• If the refund is approved, it will be processed within 7 business days.
• Refunds will be issued using the original payment method when possible.

1.3 Non-refundable Items

The following are not eligible for refunds:

• Services that have been fully delivered and meet the agreed-upon specifications.
• Custom work that has been completed according to the client's specifications.
• Services where the client has already benefited from the results.

2. Digital Products (Leads) Refund Policy

For our digital products, including leads, we have a specific refund policy due to the nature of these products:

2.1 No-Refund Policy

• Due to the instant delivery and non-returnable nature of digital products, all sales of leads and other digital products are final and non-refundable.
• We strongly encourage clients to carefully review the product description and specifications before making a purchase.

2.2 Quality Guarantee

• We guarantee the accuracy and freshness of our leads at the time of delivery.
• Each lead is verified before delivery to ensure its quality.

2.3 Replacement Policy

• If you receive demonstrably inaccurate or outdated leads, we will provide replacement leads of equal value.
• Replacement requests must be made within 48 hours of receiving the leads.
• To request replacements, contact our support team with specific examples of inaccurate leads.
• Replacement leads will be delivered within 5 business days of request approval.

3. Exceptions and Special Circumstances

We understand that exceptional situations may arise. In such cases, we may consider refunds or compensation on a case-by-case basis. These situations may include:

• Technical issues on our end that significantly impacted the delivery or quality of our services.
• Misrepresentation of our services or products in our marketing materials.
• Unforeseen circumstances that prevent us from delivering the promised services or products.

In these cases, please contact our customer support team to discuss your situation.